FAQ

How long does delivery take?
Most orders are expected to arrive within 3-5 business days, depending on your location and courier availability.

Do you deliver across Lebanon?
Yes. Helora delivers across Lebanon.

Is delivery free?
Yes, eligible Helora orders include free delivery across Lebanon.

Can I pay when my order arrives?
Yes. Cash on Delivery is available.

How do I know if my order was placed successfully?
Once your order is submitted successfully, your order details will be recorded by Helora. You may also be contacted to confirm your order or delivery information.

Can I change or cancel my order?
Contact us as soon as possible. If the order has not yet been prepared or handed to the courier, we may be able to make changes. Once the delivery process has started, changes may no longer be possible.

What if my product arrives damaged or doesn't work?
Contact Helora within 3 days of receiving the order. We may request photos or a short video so we can review the issue.

Can I return a product because I changed my mind?
Our 3-Day Product Protection is primarily intended for products that arrive damaged, defective, incorrect, or not functioning properly. Certain beauty products may also be non-returnable after opening for hygiene reasons.

Are the products on Helora only beauty devices?
No. Helora offers a broader selection of beauty products, which may include makeup, grooming products, hair products, beauty tools, and other beauty essentials.

How can I contact Helora?
You can reach us through our Contact page or the available customer-support channels shown on our website.